Use this document to identify the terms of a separate commercial order. This page is not an executed order and does not create a subscription or charge.
The commercial order
An Order Form records the specific arrangement between Doorstop, Inc. (Turnstile) and a named business customer. It becomes binding through acceptance by authorized representatives of both parties. It must identify the version of the Master Subscription and Customer Agreement and each incorporated schedule or addendum.
The Order Form establishes the scope and effective date of the subscription. An attendee purchase, account registration, event-policy publication, or request for information does not substitute for the parties’ acceptance of that commercial order.
Parties and authority
The Order Form identifies each contracting party and the people authorized to act for it. Any included affiliate and responsible payer must be expressly named; an organization hierarchy in the product does not supply that agreement.
- Customer’s legal name, formation jurisdiction, business address, contractual notice address, and authorized signatory.
- Included organizations and affiliates, their relationship to the contracting customer, and the entity responsible for each charge.
- Billing, operational, security, privacy, and notice contacts for the arrangement.
- Order identifier, acceptance date, service effective date, and the exact versions of the incorporated terms.
Service scope
The Order Form specifies the modules and environments supplied, the permitted use, and the applicable usage measures. Commercial inclusion does not replace account verification, multifactor authentication, or explicit organization permissions.
- Included modules, organizations, users, events, tickets, storage, and any other agreed usage limits or measurement rules.
- Implementation work, agreed deliverables, responsibilities, dependencies, and any acceptance criteria.
- Enabled integrations and the party responsible for the associated provider account and configuration.
- Any express support schedule, availability target, response commitment, recovery arrangement, service credit, or delivery milestone.
Term and service lifecycle
The Order Form states the initial subscription period, whether and how it renews, cancellation and termination rights, and the process for notice and cure of a breach. It also states the treatment of prepaid charges and any agreed billing-related suspension rules.
An automatic renewal, price increase, cancellation penalty, or additional service commitment requires express agreement. Amendments identify the affected Order Form and the terms being changed; they do not silently replace the commercial record.
Subscription charges
The subscription schedule identifies the charge, currency, billing frequency, quantity or usage calculation, invoice timing, payment due terms, tax responsibility, and approved expenses. It identifies any authorized collection method and a route to question an invoice.
Any discount, minimum commitment, overage calculation, or prospective price-change procedure must be stated in the schedule. An unspecified price is not permission to select a charge after acceptance.
Organizer ticket fee schedules
Ticket platform fees require a separate commercial schedule for the named organizer and currency. They are organizer expenses absorbed within the displayed ticket price. Payment-provider processing costs remain separate under the organizer’s provider arrangement.
The schedule must identify the rate and method actually agreed by the parties. Publication of these requirements does not select a rate or activate collection. A schedule change applies prospectively to eligible new orders; the recorded terms of an existing order remain unchanged.
- Schedule identifier and version; organizer, payer, currency, effective date, and the agreement authorizing the schedule.
- Percentage rate, exact eligible calculation base, any exclusions, and the method of minor-unit rounding.
- Collection method and provider configuration, including the party responsible for the connected payment account.
- Treatment of full and partial refunds, processing charges, disputes, failed payments, and negative balances.
- The records available to distinguish requested fees from provider-confirmed collection or return, and the agreed process for future schedule changes.
Data, security, and provider schedules
Where Turnstile processes personal data on Customer’s behalf, the Order Form incorporates the DPA and its agreed processing annex. The annex must identify the actual deployment before covered processing starts; naming a potential integration does not authorize disclosure to that provider.
- Subject matter, duration, instructions, processing purposes, categories of people and data, and any sensitive-data restrictions.
- Agreed security measures, incident contacts, authorized support access, and cooperation procedures.
- Approved subprocessors, their functions and processing locations, authorization and change procedures, and any necessary international-transfer arrangements.
- Export and return formats, authorized recipients, transition periods, deletion and backup treatment, and justified retention exceptions.
Event and transaction responsibilities
Where the subscription includes ticketing, the Order Form identifies the incorporated Organizer Terms and responsibility for event operations, connected payments, and buyer support. Individual event policies and buyer confirmations are separate transaction records.
Where other modules involve third-party agreements, talent representation, or electronic signatures, the Order Form identifies the supplied functionality and any associated provider arrangement. Access to a module does not establish authority to bind an artist, attendee, affiliate, or other person.
Acceptance and retained records
Before acceptance, both parties must be able to review the complete Order Form and all incorporated documents. The acceptance record identifies the authorized representatives, the documents and versions accepted, the date, and the applicable effective date. Electronic acceptance must provide a retrievable record and any legally required disclosures.
Each party should retain the accepted order and later amendments. A commercial variation must identify the provision it changes, with the DPA and any required transfer instrument retaining their applicable priority. For a commercial order or a question about these requirements, contact legal@turnstileos.com.